USEFUL EXPRESSIONS               

Booking in advance…

• Do you have any vacancies?
• I'd like a single room/ double room/ twin room/ triple room/ suite.
• I'd like a room with an en-suite bathroom/ a bath/ a view/a balcony. 
• Сould we have an extra bed?   
• Does the room have internet access?
• Do you allow pets? 
• Do you have a car park?
• What's the price per night? 
• Is breakfast included? 
• That’s a bit more than I wanted to pay. 
• Can you offer me any discount? 
• Have you got anything cheaper/ bigger/ quieter? 
• Could I see the room? 
• OK, I'll take it.
• I'd like to make a reservation.

                           DIALOGUES                         

CALLING TO GET A RESERVATION

Receptionist:  Good afternoon, Sir

Mr. Hunt:       Good afternoon. Is this the Beardsley Hotel?

Receptionist:  Yes, this is the Beardsley.

Mr. Hunt:       Good. I'm Mr. Hunt. We've got a reservation.

Receptionist:  Just a minute, please... Yea, you've got a reservation, It's for five people.

                       It’s for three weeks. Three single rooms and one double. Am I right?

Mr. Hunt:       No. You're not right. We'd like two double rooms and one single room.

Receptionist:  I'm sorry. Two double rooms, numbers six and seven. One single room, number nine.

Mr. Hunt:        Where are the rooms? Receptionist: On the second floor.

Receptionist:  Please sign the register, Mr. Gray. Jim, take the suitcases to the second floor.

Jim:                Yes, madam.

Mr. Gray:       Here's the register, How much are the rooms, please?

Receptionist:  A single room's four pounds (£4). A double room's six pounds (£6).

                       Would you like a television in the room?

Mrs. Gray:     Yes, please. Mr. Gray and I would like a television. We'd like a telephone, too.

Receptionist:  Every room's got a telephone.

Mrs. Gray:      Have the rooms got bathrooms?

Receptionist:  Yes, every room's got a bathroom.

A: I'd like to reserve a hotel room.
B: That should be no problem. May I have your full name, please?
A: My name is John Sandals.
B: Hello, Mr. Sandals. My name is Michelle. What days do you need that      reservation, sir?
A: I'm planning to visit New York from Friday, April 14 until Monday, April 17.
B: Our room rates recently went up. Is that okay with you, Mr. Sandals?
A: How much per night are we talking about?
B: Each night will be $308.
A: That price is perfectly acceptable.
B: Wonderful! Do you prefer a smoking or nonsmoking room?
A: Nonsmoking, please.
B: Next question: Is a queen-size bed okay?
A: That sounds fine.
B: Okay, Mr. Sandals. Your reservation is in our computer. All we need now is a phone number.
A: Certainly. My phone number is 626-555-1739.
B: Thank you, Mr. Sandals. We look forward to seeing you in New York!

Приблизний зразок телефонної розмови із адміністратором на рецепції 

(R – receptionist, C – customer):

R: ‘Hello, Blue Star Hotel.’

C: ‘Oh, Good-morning! I’m going to book a room in your hotel and I’d like to know how to get to             your hotel from the railway station’

R: ‘Oh, it’s very easy. Take the bus 1 from the railway station and take off on the third stop.’

C: ‘Thank you very much’

R: ‘You’re welcome. Anything else I can help you with?’

C: ‘No, thank you. Good-bye.’R: ‘Good-bye.’

                                             EXERCISES                                             

Make up dialigues using the following situations:

~ 1 ~ Book a 4-star hotel in Liverpool for 23-25 March. You need free Wi-Fi, free cancellation option, double room and breakfast included. You are travelling with your friend, your arrival time is 18.00-19.00, you like upper-storey rooms and your special request is to have a coffee making facility in the room.

~ 2 ~ Book a 3-star hotel in Edinburgh for 13-14 February. You need free Wi-Fi, free cancellation option, twin room and breakfast included. You are travelling alone, your arrival time is 20.00-21.00, you like ground-level rooms and your special request is to have conditioning in the room.

~ 3 ~ Book a 2-star hotel in London for 10-13 April. You need free Wi-Fi, free cancellation option, double room. You are travelling with your friend, your arrival time is 21.00-22.00, you like upper-storey rooms and your special request is to have a tea making facility in the room.

~ 4 ~ Book a 3-star hotel in Bristol for 01-04 May. You need free Wi-Fi, free cancellation option, single room and without breakfast. You are travelling alone, your arrival time is 18.00-19.00, you like upper-storey rooms.

~ 5 ~ Book a 3-star hotel in York for 07-09 March. You need free Wi-Fi, free cancellation option, double room and breakfast included. You are travelling with your friend, your arrival time is 18.00-19.00, you like upper-storey rooms.

~ 6 ~ Book a 2-star hotel in Cardiff for 23-25 March. You need free Wi-Fi, free cancellation option, double room and without breakfast. You are travelling alone, your arrival time is 15.00-16.00, you like ground-level rooms.

Sample of letter of inquiry

From ______________________

To ________________________

Subject ____________________

Dear Sir or Madam, I have booked a room in your hotel for 07-09 March 2015. However, I can see that your hotel is very far from the railway station. Could you tell me the directions from the railway station to your hotel, please? Yours faithfully, Mariia Kuhitko.